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- Emerald Points The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics
- List price $64.00 Add to basket
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- Format: Paperback
- Publisher: Emerald Publishing Limited
- Publication Date: 18 Oct 2018
- Availability: Available
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- Advanced Series in Management Shared Services as a New Organizational Form Vol: 13
- List price $153.99 Add to basket
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- Format: Hardback
- Publisher: Emerald Group Publishing Limited
- Publication Date: 31 Jul 2014
- Availability: Available
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