Disaster Planning and Preparedness in the Hotel Industry

Ahmad Rasmi Albattat
Management and Science University, Malaysia

Ahmad Puad Mat Som
Universiti Sultan Zainal Abidin, Malaysia

Product Details
04 Feb 2019
Emerald Publishing Limited
144 pages - 152 x 229mm
Disasters experienced by the hospitality industry have steadily increased over the past few decades, and the industry has emerged as one of the most vulnerable businesses to disasters and emergencies, with a wave of catastrophic events striking it in recent years. Disaster management has become a vital tool as key industry players seek ways to cope with these unexpected events. 

Disaster Planning and Preparedness in the Hotel Industry reveals that a majority of hotels are not financially capable to prepare and train personnel, and unable to afford financing activities or disaster and emergency preparedness plans and programs. Furthermore, it finds that although emergencies bring about trauma and hardship in hotels, they are at the same time establishing a re-engineered life cycle. The book goes on to suggest that for hotels to be well managed and adequately prepared for emergency, all stakeholders should be engaged in removing setbacks and barriers to effective disaster and emergency management and planning. It concludes that Jordanian hotel managers and stakeholders should establish a well detailed emergency planning and preparedness schedule and outline details of the collaborative management plan for emergency cases.  

By identifying major emergencies that have occurred in the hotel industry; investigating hotels’ preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers and scholars on how to read, manage, and overcome the impact of emergencies in the hospitality industry.
Chapter 1. Introduction 
Chapter 2. Disaster and Emergency Planning and Preparedness in Hotels 
Chapter 3. Analysis and Findings 
Chapter 4. Conclusion and Future Direction
Ahmad Rasmi Albattat, PhD, is an Assistant Professor, Management and Science University, Selangor, Malaysia, and a visiting Professor and external examiner at the Politeknik Pariwisata Medan, Indonesia. His research interests include hospitality management, the hotel industry, tourism, events, emergency planning, disaster and crisis management, and human resource.  
Ahmad Puad Mat Som, PhD, currently works at the Universiti Sultan Zainal Abidin, Terengganu, Malaysia. His research interests include tourism planning and development, sustainable tourism, community participation in tourism, tourism marketing, tourism crisis management, and Muslim friendly tourism.
‘During the last several decades, natural and man-made disasters have significantly impacted human lives, the social fabric, and the built environment. The hospitality industry is one of the most vulnerable to disasters and hazards but it has not received substantial attention from scholars. Disaster Planning and Preparedness in the Hotel Industry highlights the lack of preparedness and planning and recommends that hotel managers and industry leaders should establish comprehensive emergency management plans engaging different stakeholders in the sector for collaborative success.’ - Dr Naim Kapucu, Professor and Director, School of Public Administration, University of Central Florida

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