Crisis Communications Management

Adrian Wheeler
Public Relations and Communications Association, UK


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Product Details
Format:
Hardback
ISBN:
9781787566187
Published:
03 Dec 2018
Publisher:
Emerald Publishing Limited
Dimensions:
131 pages - 129 x 198mm
Series:
PRCA Practice Guides
Can you control a crisis? No – but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.  

This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the ‘Red Book’, dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment.  

Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact.
Foreword; Francis Ingham
Introduction
Chapter 1. What is a crisis? 
Chapter 2. Persuading Management to Prepare 
Chapter 3. Strategy: Principles of Crisis Communication 
Chapter 4. Contingency Planning 
Chapter 5. Stakeholder Identification and Lists 
Chapter 6. How the Media Drive Crises 
Chapter 7. Working with Lawyers 
Chapter 8. Tactics and Techniques 
Chapter 9. Spokespeople 
Chapter 10. Online and Social 
Chapter 11. Evaluation and Learning 
Chapter 12. What Would We Have Done? 
Appendix 
Afterword
Adrian Wheeler is a crisis communications consultant. He is also a non-executive with four public relations agencies, and works as a PR and media trainer. Previously, he co-founded Sterling Public Relations which was acquired by Grey Advertising, where he became CEO of GCI UK and chairman of GCI Europe. He was also chairman of the PRCA 1999-2000 and chairman of the CIPR’s Professional Practices Committee 2008-2012. In 2010 he was awarded the Sir Stephen Tallents Medal. He is the author of Purchasing Public Relations for the PRCA and editor of Best Business Advice.
‘The power of the book is not just the exemplary advice it presents but the practical real-time guidelines offered. The many excellent case studies give great landmark and contemporary examples from which to learn. So - invaluable for the novice but also a great refresher on best practice for the experienced.’ - Alison Clarke, Senior Partner, Alison Clarke Communications

‘People should read this book before they have a crisis. Then they should read it again when they have a crisis. It doesn't take long to read because there is no waffle - just excellent advice from one of the country's most experienced and respected PR experts.’ - Professor Trevor Morris, Co-Author of 'PR Today'

‘In this much-needed clear, concise and compelling account of what will ensure one’s place as a trusted crisis communications advisor to a client facing the worst, Adrian combines his experience with that of others respected in our industry globally to create a valuable, user-friendly guide to effective crisis management. Well worth reading, absorbing and acting upon! - Robyn de Villiers, Chairman and CEO: Africa, BCW (Burson Cohn & Wolfe)

‘Adrian Wheeler is one of the most experienced reputation and crisis management specialists that Europe has to offer. He has put together an extremely accessible, useful and practical guide to the crises that will hit most organisations at some point in their history. This collection of practical tips, case studies and expert opinion will be valuable to any serious communications professional.’ - Danny Rogers, Editor-in-Chief, haymarket business media

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