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Tourism Destination Quality: Attributes and Dimensions

Arthur Seakhoa-King
Australian College of Kuwait, Kuwait

Marcjanna M Augustyn
Bournemouth University, UK

Peter Mason
London Metropolitan University, UK


Product Details
Format:
Hardback
ISBN:
9781839095597
Published:
27 Nov 2020
Publisher:
Emerald Publishing Limited
Dimensions:
368 pages - 152 x 229mm
Tourism Destination Quality: Attributes and Dimensions presents new research on tourism destination quality. It is based on results from the first major empirical study (the TDQ study) that examined what tourists associate with tourism destination quality. It explains why respondents strongly associate attributes and dimensions identified in the TDQ study with destination quality. 

The book critically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality. To illustrate the applicability and varying importance of dimensions established in the empirical study, case studies of actual tourism destinations are also presented. 

The empirical evidence provided in this book demonstrates that tourists view destination quality holistically and from the ‘quality of opportunity perspective’ in terms of conformance to tourists’ requirements, which are conditions suitable for pursuing tourist activities and interests. 

Future directions for research are provided, as well as a diagnostic tool for tourism destination managers and planners. This has been designed to help identify strategic quality improvement areas and to enable competition based on quality in various tourism destination contexts.
Chapter 1. Introduction
Chapter 2. Approaches To Conceptualising And Measuring Quality
Chapter 3. Conceptualising And Measuring Quality In Tourism
Chapter 4. Methodology Of The TDQ Study
Chapter 5. Findings Of The Qualitative Phase Of The TDQ Study
Chapter 6. Findings Of The Quantitative Phase Of The TDQ Study
Chapter 7. Discussion Of The TDQ Study’s Findings
Chapter 8. Conclusions And Recommendations

Arthur Seakhoa-King is Assistant Professor at Australia College of Kuwait and Adjunct Lecturer, Central Queensland University. 

Marcjanna M Augustyn is Professor of Management at Bournemouth University Business School, Bournemouth University, UK. She is co-editor of Tourism in the New Europe: Perspectives on SME Policies and Practices (with Rhodri Thomas, 2006). 

Peter Mason is Visiting Professor of Tourism at London South Bank University, UK and also has a fractional position as Senior Lecturer at London Metropolitan University. He is author of Tourism Impacts, Planning and Management, Fourth Edition (2020).

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