Chapter 1. An overview of Lean Six Sigma Jiju Antony, Roger Hoel and Ronald Snee
Chapter 2. Academic Leadership: their culture and characteristics Stephen Anthony and Jiju Antony
Chapter 3. Lean Six Sigma in Higher Education: State of the Art Findings and Agenda for Future Research Elizabeth A. Cudney and Sandy L. Furterer
Chapter 4. Challenges in the deployment of LSS in the Higher Education sector: viewpoints from leading academics and practitioners Jiju Antony
Chapter 5. Readiness Factors for the implementation and deployment of Lean Six Sigma (or Operational Excellence) in Higher Education Jiju Antony and Scott Thomson
Chapter 6. Basic Lean Six Sigma tools for Higher Education Jiju Antony and Vijaya Sunder M.
Chapter 7. Perceived Non-Value Add Activities in the Research Grant Application Process through a Lean Six Sigma Lens Attracta Brennan and Mary Dempsey
Chapter 8. Voice of the Customer (VOC) in Higher Education Scott Thomson and Jiju Antony
Chapter 9. A Lean Six Sigma Maturity Model for Higher Education Institutions Stephen Anthony and Jiju Antony
Chapter 10. Lean Six Sigma roadmap for implementation in higher education sector Vijaya Sunder M and Jiju Antony
Chapter 11. Six Sigma and Big Data Chad Laux, Nimita Atal and John Springer
Chapter 12. Case Studies of LSS in Higher Education Tom Murphy, John McNulty, Ronan O'Dubhghaill, Seamus O'Reilly, Helen O'Donovan, Joe Healy, Na Li, Chad Laux, Jiju Antony and Vijaya Sunder M.