Lean Six Sigma in Higher Education: A Practical Guide for Continuous Improvement Professionals in Higher Education

Jiju Antony
Heriot Watt University, UK

Product Details
30 Nov 2020
Emerald Publishing Limited
256 pages - 152 x 229mm


Although Lean Six Sigma (LSS) and its popularity in the context of larger manufacturing and service organizations has long been recognized, it is not widely recognized in the context of Higher Education (HE). 

This book serves as a practical and systematic roadmap for developing, implementing, sustaining and deploying LSS in any higher education institution. Including various case examples and studies carried out by leading research scholars and practitioners in the field, plus a dedicated chapter on the tools and techniques which can be utilised for problem solving in the HE sector – the contributors illustrate the power of LSS methodology and its relevant tools in the HE context. 

By demonstrating a clear need for LSS, and guiding the reader through practical implementation solutions, this book, edited by a globally recognised leader in LSS methodology, is a must-have resource for academics and continuous improvement professionals who are interested in applying LSS as a process improvement methodology within the university sector, as well as trainers and consultants who would like to develop LSS training material for their university clients.
Chapter 1. An overview of Lean Six Sigma Jiju Antony, Roger Hoel and Ronald Snee
Chapter 2. Academic Leadership: their culture and characteristics Stephen Anthony and Jiju Antony
Chapter 3. Lean Six Sigma in Higher Education: State of the Art Findings and Agenda for Future Research Elizabeth A. Cudney and Sandy L. Furterer
Chapter 4. Challenges in the deployment of LSS in the Higher Education sector: viewpoints from leading academics and practitioners Jiju Antony
Chapter 5. Readiness Factors for the implementation and deployment of Lean Six Sigma (or Operational Excellence) in Higher Education Jiju Antony and Scott Thomson
Chapter 6. Basic Lean Six Sigma tools for Higher Education Jiju Antony and Vijaya Sunder M.
Chapter 7. Perceived Non-Value Add Activities in the Research Grant Application Process through a Lean Six Sigma Lens Attracta Brennan and Mary Dempsey
Chapter 8. Voice of the Customer (VOC) in Higher Education Scott Thomson and Jiju Antony
Chapter 9. A Lean Six Sigma Maturity Model for Higher Education Institutions Stephen Anthony and Jiju Antony
Chapter 10. Lean Six Sigma roadmap for implementation in higher education sector Vijaya Sunder M and Jiju Antony
Chapter 11. Six Sigma and Big Data Chad Laux, Nimita Atal and John Springer
Chapter 12. Case Studies of LSS in Higher Education Tom Murphy, John McNulty, Ronan O'Dubhghaill, Seamus O'Reilly, Helen O'Donovan, Joe Healy, Na Li, Chad Laux, Jiju Antony and Vijaya Sunder M.
Jiju Antony is Professor of Quality Management in Edinburgh Business School at Heriot-Watt University, Edinburgh, Scotland. He is recognised worldwide as a leader in Lean Six Sigma methodology for achieving and sustaining Operational Excellence.
'Higher Education institutions create true value when knowledge is being developed and transferred. Today’s Higher Education institutions however comprise of many processes that are supportive to these purposes, but in itself do not create true value. This book is an excellent guide for managers and professionals in the Higher Education sector looking for process or product optimization within their institutes. It guides in separating value adding from non-value adding or even wasteful activities, and provides practical aids and tools for process optimization in the Higher Education sector.' - Bart A. Lameijer, Assistant Professor and Senior Consultant, University of Amsterdam Business School, Netherlands

'The importance of a long term strategic improvement framework for Higher Education has never been more necessary than today. Many attempts have been made by external policy makers in government, or internally by career administrators. Most have failed miserably to make any improvement in efficiency or effectiveness over the past 30 years. Costs have gone up and Quality has come down. Professor Jiju Antony and his team have gone outside of Academia to study the use of principles, tools and techniques with a proven track record in Manufacturing, business and service organisations. It is shown without doubt that Lean Six Sigma in Higher Education is needed right now! The book breaks down many myths and misconceptions about Lean Six Sigma and I encourage all administrators, leaders and policy makers to give this book a chance and read it with an open mind. Lean Six Sigma is a game-changer for Higher Education...and it needs to be given an opportunity to show its power.' - John Dennis, Chairman International Lean Six Sigma Institute, UK

'This is another piece of art for the entire Lean Six Sigma global community! Higher Education (HE) is definitely an area full of improvement opportunities and Lean Six Sigma can be a critical component to change this game. The Editor of this book has addressed this topic brilliantly by showcasing a collection of articles including a dedicated chapter on the tools and techniques of LSS relevant to Higher Education context. This is a must-read book not only for academic leaders in HE but also for all continuous improvement practitioners that aim to promote a positive impact in this area.' - Marcelo Machado Fernandes, MF Operational Excellence, ASQ Certified Master Black Belt, Minitab Certified Trainer, Brazil

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