Emotional Intelligence and Critical Thinking for Library Leaders

Gary L. Shaffer
University of Southern California, USA

Product Details
17 Mar 2020
Emerald Publishing Limited
160 pages - 129 x 198mm
Fundamentals of Library Management
Increasingly, more is being asked from library leaders and those who aspire to join their ranks. As the use of libraries changes, leaders need to improve their emotional intelligence and critical thinking in order to attract and retain users. Focused on practical management advice, this is an engaging discussion of how library leaders can grow in their role.  

Detailing 25 emotional intelligence traits library leaders and others rely on most, expert author Gary L. Shaffer explores how critical thinking skills and emotional intelligence overlap, and how we can utilise them to improve. Looking across decision-making, problem-solving, critical writing, and creative thinking, Shaffer includes four case studies, each relating to both emotional intelligence and critical thinking skills. With real-world evidence and practical advice, the case studies show us how four library leaders used these traits and skills to tackle major real-world problems and issues. Finally, Shaffer suggests three leadership styles we can adopt to improve our emotional intelligence.  

The first book in a new series of library leadership and management books, Emotional Intelligence and Critical Thinking for Library Leaders is a book of practical solutions based on academically sound research. For library and information science professionals and researchers, this is an unmissable book for those looking to the future of libraries.
Chapter 1. Emotional Intelligence an Introduction 
Chapter 2. Self-Awareness 
Chapter 3. Self-Management 
Chapter 4. Social Awareness 
Chapter 5. Relationship Management 
Chapter 6. Traits and Practices of Emotional Intelligence Others (outside of libraries) Find Important 
Chapter 7. Critical Thinking (an Introduction) 
Chapter 8. Critical Decision-Making 
Chapter 9. Critical Problem-Solving 
Chapter 10. Writing Critically 
Chapter 11. Creative Thinking 
Chapter 12. In Closing 
Appendix A. Case Studies 
Appendix B. Kreitz’s 96 EI Traits 
Appendix C. Elements of a Memo 
Appendix D. Elements of an Executive Summary
Gary L. Shaffer, PhD, is director of Library, Arts and Culture in Glendale, California. He also teaches in the ALA-accredited Library and Information Management program at the Marshall School of Business at the University of Southern California. He is the former CEO of the Tulsa City-County Library, while at Tulsa he shepherded the $55 million dollar renovation of the Central Library project, a project which received a Library Building Award for representing the best in library architecture and design from the American Institute of Architects and ALA, along with other national awards.
'If you're going on a hike in the land of library management, the qualities, traits, and skills Shaffer identifies are precisely what you need in your backpack. An essential guide for both new and seasoned library leaders.' - John Szabo, Director of the Los Angeles Public Library

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