Designing and Tracking Knowledge Management Metrics

Alexeis Garcia-Perez
Coventry University, UK

Farah Gheriss
International Monetary Fund, USA

Denise Bedford
Georgetown University, USA

Product Details
15 Nov 2019
Emerald Publishing Limited
272 pages - 129 x 198mm
Working Methods for Knowledge Management
Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically. 

Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions. 

Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.
Part I: Metrics as a Decision-Making Tool 
1. Metrics in Business and Knowledge Management 
2. Decision-Making Models and Factors 
3. Decision Processes and Methods 
4. Whole Organization Metrics Strategy 
Part II: Building the Organization's Capacity for Knowledge Management Metrics 
5. Knowledge Management Metrics Architecture and Infrastructure 
6. Metrics for Knowledge in the Business Process 
7. Metrics for Knowledge Management Capabilities 
8. Metrics for Knowledge Capital Assets 
Part III: Measurement Methods and Sources 
9. Measurement, Reliability, and Validity 
10. Sources of Evidence for Your Metrics 
Part IV: Implementing the Measurement Strategy 
11. Engaging Around Metrics 
12. Governance - Sustaining the Metrics Strategy  
Appendix: Developing a Knowledge Metrics Strategy - A Project Plan
Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). 
Farah Gheriss is an IT Innovation Lead at the International Monetary Fund. She leads the Information and Organizational Access Group, working to apply best practices to help operationalize the IMG's knowledge management strategy. 
Denise Bedford, PhD, is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State.

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