Delivering ITSM for Business Maturity: A Practical Framework

Beverly Weed-Schertzer
Edify IT, USA


Product Details
Format:
Paperback
ISBN:
9781789732542
Published:
06 Mar 2019
Publisher:
Emerald Publishing Limited
Dimensions:
166 pages - 129 x 198mm
Series:
Emerald Points
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs – or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model. 
Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one.  
For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.
Introduction 
1. The Authentic Service Progression (TASP) 
2. ITSM Fundamentals 
3. ITSM Culture 
4. ITSM CONNECTED 
Appendices
Beverly Weed-Schertzer is a business technology leader specializing in ITSM, IT Governance, Organizational Transformation, and Quality Assurance. She is the creator of The Art Of Practicing Yoga in ITSM© and leads Executive ITSM Consultancy at Edify IT, LLC., a company she founded in 2009. Beverly is a qualified master in ITSM holding certifications in ITIL V2 and V3, delivering successful real world adoptions in service management across the business.

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