Terms and conditions of sale relating to the Emerald Bookstore products and services
These terms and conditions apply to all contracts for the sale of products and services by Emerald*.
Emerald will sell and the customer shall acquire any product or service subject to these terms and conditions.
Submitting the order online will constitute acceptance of these terms and conditions by the customer.
PLEASE NOTE:
ALL PURCHASES ARE FOR THE CUSTOMER'S OWN PERSONAL USE ONLY AND MUST NOT BE FOR RESALE, REPRINTING, SYSTEMATIC DISTRIBUTION, WEB HOSTING, INCLUDING INSTITUTIONAL REPOSITORIES/ARCHIVES OR FOR ANY OTHER COMMERCIAL PURPOSE WITHOUT THE PERMISSION OF EMERALD.
1. Entering into a contract
1.1 Submitting the online order (via the Emerald Bookstore) is an offer made by the customer to Emerald.
1.2 Emerald may decide not to accept the customer’s offer. Only written confirmation (by e-mail or otherwise) of the order by Emerald will constitute acceptance by Emerald of the customer’s offer.
1.3 Emerald will not be bound by any communication made to it by the customer and Emerald is entitled to reject any order made by the customer.
2. Price and VAT
2.1 The price is set out in Emerald’s online catalogue published on the Emerald Bookstore website on the date of ordering.
2.2 VAT at the applicable rate is due on electronic services provided to customers located within the EU. For non-UK customers providing a valid EC VAT number or exemption certificate VAT may be zero-rated provided that delivery is to a non-UK address or services provided to a non-UK customer.
2.3 Emerald reserves the right to change the price on the change of a rate of VAT or any change in VAT regulations.
3. Payment
3.1 All payment will be taken in STERLING using the exchange rate at time of purchase online. No online access will be available, nor will print issues be despatched, until payment is received.
4. Despatch/Delivery
4.1 Please allow up to 21 days for hard copy items.
4.2 If Emerald Bookstore accidentally sends you an incorrect item, please contact
emerald@emeraldinsight.com 4.3 If you take delivery of an Emerald Bookstore product with damaged contents, you can return the item(s) to us within 30 days of receipt for exchange.
Please contact
emerald@emeraldinsight.com. who will advise of the correct procedure.
Note: in the event of Emerald Bookstore sending you a replacement for a damaged or defective item, you must return the original item to Emerald Bookstore within 30 days. Emerald Bookstore reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which Emerald Bookstore confirms we will issue a replacement.
5. Cancellation/Refund policy
5.1 If you have accidentally placed an order or just changed your mind, don't worry. Emerald Bookstore allows you to cancel or amend any order via the Emerald Bookstore website right up to the point before we start to process it; a full refund of any payment received will then be made.
5.2 No refund will be made in any other circumstances.
5.3 Orders can be monitored via the "My Account" section of the Emerald Bookstore.
6. Intellectual property
6.1 Copyright and all other intellectual property rights in all products and services sold by Emerald via the Emerald Bookstore shall belong to and continue to belong to the owners of such rights, and the customer shall not obtain any such rights or interest in such rights by virtue of purchase and receipt of any product or service.
7. Law and jurisdiction
7.1 The contract shall in all respects be governed by and construed in accordance with English law and shall be deemed to have been made in England and the customer hereby agrees to submit to the exclusive jurisdiction of the English courts.
*Emerald is a trading name of Emerald Group Publishing Limited – Registered in England number 3080506
