Help

Emerald Publishing works in partnership with Turpin Distribution for global order processing, fulfilment, customer services and credit control for books.

If you have any queries or questions please contact using the details below:

Turpin UK & Rest of World Customer Services
Pegasus Drive,
Stratton Business Park,
Biggleswade,
Bedfordshire,
SG18 8TQ, UK

Tel: +44 (0) 1767 604 951
Fax: +44 (0) 1767 601640
E-mail: custserv@turpin-distribution.com

Turpin Americas Customer Services
The Bleachery,
143 West Street,
New Milford,
Connecticut,
CT 06776, USA

Tel: +1 860 350 0041
Fax: +1 860 350 0039
E-mail: turpinna@turpin-distribution.comIf you are not satisfied with the response from our partners, please contact us directly by email to books@emeraldinsight.com. We are committed to resolving any problems with you however in the event that we are unable to satisfy you, if you are a customer based in the European Union, the Online Dispute Resolution platform may be available to you as an alternative means of resolving any problems.

Delivery charges are calculated at the checkout based on shipping location and the weight of your order. Charges for standard shipping starts at £2.26 excluding tax.

Can I cancel my order?
Yes, please contact our customer service team with your invoice number to cancel all or part of your order. If your order has already been dispatched, you can cancel the order provided that you return the item(s) upon receipt by you and in the original condition at your cost.
Can I return my order?
Yes, providing the item you wish to return is in its original condition, you can return the item within 14 days of receipt. Returns will be made at the customer’s expense unless the item is damaged, defective or was sent in error.
How do I return my order?
Returns should be sent to the address below with the original invoice:
Americas (Inc. Latin America and Canada)
BookMasters, Inc.
30 Amberwood Parkway
Ashland
OH 44805 USA
Tel: +1 419 281 5100
E-mail: turpinna@turpin-distribution.com
UK, Europe and Rest of World
Emerald Publishing Limited
Turpin Distribution
Pegasus Drive,
Stratton Business Park,
Biggleswade,
Bedfordshire,
SG18 8TQ, UK
Tel: +44 (0)1767 604800
Fax: +44 (0)1767 601640
E-mail: custserv@turpin-distribution.com

Account registration

In order to purchase through the Emerald Bookstore, you will need to register as a new customer.

If you have previously registered, you can login to your account as a returning customer with your username and password.

How to order

Simply add the items you would like to purchase to the shopping basket using the “add to basket” buttons on each of the product pages.
To view the items in your basket, click on the “my basket” link in the top right hand corner. Here you will be able to make alterations, delete items, or checkout.
Follow the on screen instructions to add a shipping and billing address, select your postage option, enter your payment information and confirm your order.

Payment methods

We accept the following credit and debit cards

  • Visa
  • Mastercard
  • American Express
  • Maestro

Discount codes

If you have a discount code, please enter this during the checkout process. The discount will be detucted from your total order value and shown on your order overview.

eBooks for Individual Purchase

Emerald Publishing offers eBook purchase through all major internet retailers and aggregators, including:

Amazon Kindle

Google eBooks

Proquest

DawsonEra

Ebooks.com

MyiLibrary

EBSCOHost

eBooks for Institutions

Bringing together over 1,600 eBooks, the Emerald eBook collections are a cost-effective way of instantly expanding library holdings and increasing usage through an award winning platform alongside journals.

The eBook collections contain scholarly monographs, edited collections, handbooks and professional texts and now include our complete books publishing programme, in addition to series. These feature high impact and topical research, combining breadth of content with the ease of electronic access, making them an essential resource.

For more information, please download our eBook Collection brochure or contact your Regional Representative

Permissions Requests

Did you know that permission is required to republish, copy, abridge or distribute any content that Emerald holds the copyright for? The complexities of copyright and the process of clearing permissions can be a time consuming, costly and often thankless task. Emerald’s Permissions Service aims to make the entire process as transparent, speedy and efficient as possible. For more information please visit Emerald’s copyright resources at our Copyright Resources page or contact permissions@emeraldinsight.com

Translation Rights

Are you interested in translating Emerald books in any of these areas into your local language? Our Rights Team will be able to provide you with detailed information on books, contents and authors. Contact permissions@emeraldinsight.com

Emerald Publishing follows a group of policies and guidance statements that are designed to ensure that the company operates in a way that meets or exceeds the requirements of our customers, meets all legal requirements, and has an overall beneficial impact on the environment.

Copyright Statement

Unless otherwise stated, this website and all content within this site are the property of Emerald Publishing Limited and are protected by copyright and other intellectual property laws. All rights are reserved and users must seek our permission before making any other use of material contain in this site. Modification of any content constitutes a breach of copyright and of Emerald Publishing Limited's proprietary rights.

Privacy Policy

Industry Standards

Editorial Policy

Digital Preservation Policy

Originality Guidelines

Standards of Conduct (Contractors)

Supplier Code of Conduct

Modern Slavery Act Transparency Statement