“This book is a remarkable and practical roadmap that organizations can use to drive innovation and resilience from the inside-out and from the outside-in. Never before have organizations been so challenged with the imperative to constantly adapt, reinvent themselves, and grow. Peter Gloor has succeeded in providing a timeless approach where deeply understanding how people work together and learn is the only long-term competitive advantage.” –NABIL RAAD, Director, Enterprise Risk, Ford Motor Company“I used this book to teach network science in a master’s degree course for working engineers. All the students were able to grasp network principles and to quickly apply what they learned to examine their own organizational networks. The book is groundbreaking in it’s breadth and practicality, especially where managing organizational change is critical.” –JULIA GLUESING, Ph.D., Professor, Engineering Management Master’s Program (EMMP), Wayne State University, Detroit“Despite the new wealth of data social sciences are still working with stone age tools in a high tech world – and are not yet further than medicine was before computer tomography. “Sociometrics” is an essential manual for future research of social innovation and trends. It offers new ways to view and understand collective action in a highly connected world and provides innovative tools to explore the flow of information in social networks, identify trendsetters, analyze the collective mind and map conversations.” - –KARIN FRICK, head of research, GDI Gottlieb Duttweiler Institute, Switzerland“This book is an essential guide for anyone who wants to make sense of social networks inside and outside the organization by applying big data analysis techniques pioneered by the author in his research at MIT over the last fifteen years.” –ROB CROSS, Edward A. Madden Professor of Global Business at Babson College, and author “Driving Results through Social Networks”|Exploring how humans communicate and collaborate inside organizations through email, chat, videoconferencing, and face-to-face communication and outside organizations on online social media, Gloor describes algorithms and tools to find and support collaboration within and between organizations. In particular, he shows how the Condor software tool can mine electronic communications such as email, sociometric badges, telephone, chat, online meeting, Web/videoconferencing, and calendars, he says, then generate a broad range of structural, temporal, and content-based social network metrics that can be used to calculate and forecast real-world insights.