Part 1 Emotion, relationships and the therapeutic context: love and liking in the attraction and maintenance phases of long-term relationships, Theodore Kemper, Murial Reid; emotion, coping and therapeutic ideologies, Linda Francis; guilt and shame - problematic emotions in grief counselling, Sarah Brabant; both friend and stranger - how crisis build and manage unpersonal relationships with clients, Lynn Cerys Jones. Part 2 Emotions in medical encounters: physician treatment of patient motions - an application of the sociology of emotion, Vaugh A. DeCoster; laughter in triadic geriatric medical encounter - a transcript-based analysis, Patricia Baker et al. Part 3 Emotional experience and emotion management in organizations: the struggle for reason - the sociology of emotions in organizations, Donald Gibson; generating excitement - experienced emotion in commercial leisure, Lori Holyfield; gender, job and emotional labour in a complex organization, Karen Pugliesi, Scott L. Shook; for love or money? work and emotional labour in a social movement organization, Deborah A. Smith. Part 4 Applying emotion in the classroom: motivating students - emotions and community.