This well-written guide for the design and management of information services is tailored to suit the needs of students in information services management, both in schools of library and information science and in schools of business management. It is also intended for practitioners, librarians and other managers - who provide information to services in business, industry, and government, either from within an organization or as external consultants and contractors. In addition this book will assist those managers of computer and communications facilities. This book offers a sound basis for the design and management of information services to: provide decision makers with help for the management of change; make corporate decision makers aware of information as an asset and as a strategy for improved, innovative decisions; and make information service providers potential sources of innovation for any organization that processes information.
"It is a pleasure to welcome a major contribution to the study of innovation and libraries and information services. In dealing with the provision of information services in contemporary, innovative organisations, this work handsomely fills what has been an important gap in the literature. This volume should find its way, not just into every major library collection in the country and onto the desk of every academic interested in library management, but into the hands of those responsible for our libraries and information services." --Peter Clayton in AUSTRALIAN ACADEMIC & RESEARCH LIBRARIES "This book, which provides numerous ideas about how to think and plan for innovation, has been designed principally as a textbook for students in information management. It offers a superb review of the literature of innovation studies, with particular focus on the role of information services." --Robert Williams in JOURNAL OF ACADEMIC LIBRARIANSHIP "This book has been in your reviewers briefcase for months, an essential accompaniment, even companion, ever since it was received. There are two reason for this unnatural attachment. The first is simply that the book is a veritable encyclopaedia of academic research on information and innovation, subjects dear to this reviewers heart. Those with a similar obsession will find that there is no compilation of empirical research on these subjects anywhere near as comprehensive as this. These authors are well read." --Stuart Macdonald in PROMETHEUS
The Importance of Innovation and Information. The Process of Innovation. Information Services: Fundamental Issues. Information Sources for Innovation. Information Technologies and Their Use. Information Services as Supporters and Exemplars of Innovation. Index.