The economic order is currently undergoing a transformation stimulated by the Information Revolution, which will ultimately effect changes of great magnitude in the state and its institutions. This volume is designed to meet four objectives: to define public management as a disciplinary field in a new way, thereby promoting a better understanding of the field and of how it differs from business management; to explain recent trends in public management; to clarify some basic ideas for improving public service; and to show how public organizations can be renewed to make them more responsive and productive. The first chapter defines public management and addresses a second question: What should public management researchers study? Other chapters describe steps in the process of institutional renewal, including restructuring, work process engineering, reinvention, realignment, and rethinking. Chapter 8 concentrates on a key aspect of institutional renewal: improving the utilization of information. This chapter completes the body of analysis and advice offered to public officials and managers as the challenges of the twenty-first century are addressed.
List of tables and figures. Acknowledgments. Introduction. Defining public management. What is new in public management? Restructuring public organizations. Work process engineering. Reinvention in response to environmental change. Realignment of strategy and structure. Rethinking, motivation, and productivity. The role of information in institutional renewal. Bibliography. Index.