Written for marketing executives, new product/service managers, and marketing research professionals, "Designing Winning Products" (DWP) focuses on design and market testing issues/solutions for new business-to-business products and services. The first three chapters synthesize the product innovation literature; the objective of these chapters is to increase marketing and product managers' technical skills for testing customer acceptance of alternative new product/service designs. Detailed examples of applying these skills are described in seven later chapters - these chapters describe how to apply conjoint analysis and choice experiments with B-to-B customers in specific European and North American markets. A chapter is devoted to describing how superior new products sometimes fail to attract known customers - the nitty-gritty nuances behind the innovator's dilemma. More than 50 diagrams, tables and figures support the text; the chapter discussions and end-of-chapter references include more than 300 complete citations to additional sources.
Preface. Designing winning products based on how customers think and buy. Modeling customer preferences for alternative product designs. Uses and usefulness of testing customer acceptance of product designs. How business-to-business buyers frame problems and the influence of Value-Added Customers Services (VACS) on supplier choice. Testing acceptance of new product designs among customers at different operating levels in client firms. Designing new products for person-situation customer segments. Testing industrial customer acceptance of new control-display panel designs in Asian, Australian and European markets. Testing a theory of manufacturers' acceptance of competing subcontractor price-quality-service designs. Testing customer acceptance and the subsequent design of new, flexible manufacturing systems (robots). Automatic cognitive processing and choice of suppliers by business-to-business customers. When superior new products are rejected. Concluding observations on designing winning products by using strategies for testing customer acceptance.